Privacy Notice
InfaCloud Privacy Policy
Effective Date: March 2026
Revised: October 2026
InfaCloud Ltd (Company No. 17083830) (“Company”, “we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.
For questions, contact us at: [email protected]
1. Information We Collect
We collect information you provide voluntarily and information automatically when you use our website and services.
Personal Information You Provide:
Name, email, phone number, job title, billing information
Account login information (usernames, passwords)
Payment information (e.g., card details)
Information Collected Automatically:
IP address, browser and device type, operating system, language preferences
Usage data: pages visited, clicks, interactions with our website
Location data (based on IP or device settings, with opt-out option)
Information from Other Sources:
Public databases, marketing partners, affiliates
Social media profiles and activity, for relevant marketing purposes
2. How We Use Your Information
We process your personal data for:
Providing and managing our services
Processing orders, payments, and returns
Responding to inquiries and support requests
Sending administrative information (updates, changes to policies)
Marketing communications (if you’ve opted in)
Analytics, website improvement, and security
Legal compliance and fraud prevention
3. Sharing Your Information
We do not sell your personal data. We may share information in the following cases:
With your consent
Service providers (e.g., payment processors, hosting, marketing tools)
Legal obligations (e.g., court orders, fraud prevention)
Business transfers (e.g., mergers or asset sales)
Affiliates under strict compliance with this policy
4. Cookies and Tracking
We use cookies and similar technologies to:
Remember your website preferences and shopping cart items
Provide personalized content and advertising
Analyze website usage and improve our services
You can manage cookies through your browser settings. For details, see our Cookie Policy
5. Your Rights
Depending on your region, you may have rights including:
Access, correction, or deletion of your personal information
Restriction of processing
Data portability
Opt-out of marketing communications
UK/EU Users: You can exercise your rights under GDPR by contacting [email protected]
California Residents (CCPA): You may request access, deletion, or opt-out of the sale of personal information. We do not sell personal information, but your rights are still respected.
6. Data Retention
We retain personal information only as long as necessary for business or legal purposes. Data no longer needed is securely deleted or anonymized.
7. Children
Our services are not intended for children under 18. We do not knowingly collect data from minors.
8. Security
We implement appropriate technical and organizational measures to protect your data. However, no system is 100% secure; use of our services is at your own risk.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The effective date and revised date will indicate changes.
10. Social Media Integrations (Including TikTok)
Our Social Media Management service lets client businesses connect their own social media accounts to the InfaCloud Social Media Portal (infacloud.com/social-portal/), so that the posts they approve can be sent to those accounts. This section explains what happens when you connect an account, including TikTok. Accounts connected to the portal are never used for our own marketing.
What we collect from TikTok: when you press Connect TikTok and agree on TikTok’s own consent screen, TikTok gives us your TikTok open ID (an identifier for your account that is specific to our app), your display name, a link to your profile photo, and an access token and refresh token. We only ask for the permissions user.info.basic (your name and photo), video.upload (sending drafts to your TikTok inbox) and video.publish (posting content you have approved). When you open the posting screen we also ask TikTok which privacy and interaction options your account allows, so we can show you the right choices.
Why we use it: only to show you which TikTok account is connected and to send the videos and photos you choose, with the settings you choose, to that account. We do not read your followers, messages, comments, likes or other videos, and we do not use TikTok data for advertising or profiling.
How it is stored: access and refresh tokens are stored encrypted on our servers in Germany and are only used by our system to make the requests you ask for. Videos and photos you upload to the portal are stored on the same servers, and photos sit at an unlisted web address on infacloud.com so that TikTok can collect them when you send a photo post. We keep a list of what you have sent to TikTok and the status TikTok reports back.
How long we keep it: your TikTok details and tokens are kept while your account is connected. When you disconnect, we ask TikTok to cancel our access and delete your tokens, open ID, display name and profile photo link from our system straight away. Your uploaded videos and photos and your TikTok send history are deleted when you press Delete My TikTok Data, when you ask us to, or when your social media service with us ends.
How to disconnect and request deletion: log in to the portal and use Disconnect TikTok or Delete My TikTok Data on the Privacy And Data page. You can also remove InfaCloud’s access at any time in the TikTok app, under the apps and services permissions in your settings, or email [email protected] and we will delete your data within one month.
Sharing: we never sell your social media data, and we do not share it with anyone else. It is only sent to the platform you connected (for example TikTok) when you send a post.
Facebook, Instagram and LinkedIn: the same rules apply to the accounts we connect for you on these platforms. We keep only the page or account details and access tokens needed to publish the posts you approve, and you can ask us to disconnect them and delete this data at any time.
Your use of TikTok is also covered by TikTok’s own Terms of Service and Privacy Policy.
11. Contact Us
For any questions about this policy or to exercise your privacy rights, contact us:
Email: [email protected]
Address: InfaCloud Ltd, 2 Peel Court, 24 St. Cuthberts Way, Darlington, County Durham, DL1 1GB, United Kingdom