Last Updated: 12 March 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “you”, or “your”) and InfaCloud Ltd (“InfaCloud”, “Company”, “we”, “us”, or “our”), a UK-registered company, concerning your access to and use of our website, mobile applications, and all related services (collectively, the “Services”), including but not limited to website design, hosting, domain registration, maintenance, SSL, SEO, plugins, themes, and support.
By using any of our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
1.1 Scope of Services: InfaCloud provides website design, hosting, domain registration, website maintenance, SSL certificates, search engine optimization (SEO), installation and management of plugins/themes, and optional support services.
1.2 Optional Services: Maintenance and support are provided only if opted for and are subject to our Fair Usage Policy (see Section 3).
1.3 Service Limits: Each plan has specific limits for storage, bandwidth, and other resources. You agree to adhere to these limits.
2.1 InfaCloud reserves the right to monitor usage to ensure equitable service for all clients.
2.2 The Fair Usage Policy applies to hosting, maintenance, and support. Excessive use, abuse, or illegal activity may result in account suspension or termination.
3. Payments, Refunds, and Billing
3.1 Payment Terms: All Services are payable upfront unless otherwise agreed. Hosting may be billed monthly or yearly.
3.2 Refunds: All payments are non-refundable, including hosting, domains, maintenance, SSL, SEO, plugins, or themes. Refunds may be issued at the sole discretion of InfaCloud.
3.3 Chargebacks / Failed Payments: Any chargeback or failed payment may result in immediate suspension or termination of Services without notice.
3.4 Domain Registration and Hosting: Domains are registered in your name but managed by InfaCloud. You are responsible for renewal, though payment may be taken automatically. InfaCloud may suspend or cancel domains for unpaid invoices.
3.5 Price Changes InfaCloud reserves the right to modify pricing for any of its Services at any time. Where possible, clients will be provided with reasonable notice of any price changes before their next billing cycle. Continued use of the Services after such notice constitutes acceptance of the updated pricing.
3.6 Automatic Renewals Hosting, domain registrations, and other recurring services may renew automatically at the end of each billing cycle unless cancelled prior to renewal.
4.1 Website Ownership: Clients own the rights to their website once full payment has been received.
4.2 Third-Party Licenses: Stock images, plugins, and themes may be used under the GNU General Public License (GPLv2 or later). You are responsible for compliance with these licenses.
4.3 InfaCloud Rights: InfaCloud retains ownership and management of domain registrations until paid in full.
4.4 Outstanding Payments InfaCloud reserves the right to withhold website files, access credentials, or domain management until all outstanding invoices relating to the project or services have been paid in full.
4.5 Portfolio Rights InfaCloud reserves the right to display completed website projects in its portfolio, marketing materials, or case studies unless otherwise agreed in writing.
5.1 Client Responsibility: Clients are responsible for backing up their own data.
5.2 Company Backups: InfaCloud may take backups, but these are not a substitute for client backups and do not guarantee data recovery.
5.3 Data Loss Disclaimer: InfaCloud is not liable for lost, corrupted, or deleted data.
6.1 No Guarantee: InfaCloud provides hosting on servers in Germany. We do not guarantee uptime or uninterrupted access.
6.2 Plan Limits: Your hosting resources are limited to the plan you purchased.
6.3 Maintenance InfaCloud reserves the right to perform maintenance, upgrades, or security updates on hosting infrastructure. Such maintenance may result in temporary service interruptions.
6.4 Resource Usage InfaCloud reserves the right to limit, suspend, or terminate Services if a website uses excessive server resources (including CPU, RAM, bandwidth, or storage) that negatively affect server stability or other clients. Clients may be required to upgrade their hosting plan if resource usage exceeds normal operational limits.
7.1 Content Responsibility: Any content you submit (text, images, videos, media) must not infringe the rights of any third party.
7.2 License to InfaCloud: By submitting content, you grant InfaCloud a worldwide, royalty-free license to use such content for the purpose of providing Services.
7.3 Prohibited Content Clients may not use InfaCloud Services to host, distribute, or promote illegal content, fraudulent activities, malware, phishing pages, copyright-infringing material, or any content that violates applicable laws. InfaCloud reserves the right to remove such content and suspend services immediately.
7.4 Clients are solely responsible for any modifications made to their website by themselves or by third parties. InfaCloud shall not be liable for any errors, downtime, loss of functionality, data corruption, or other issues caused by modifications made outside of InfaCloud’s Services or without our prior written consent, including but not limited to edits to code, installation of plugins/themes, or configuration changes.
8.1 Third-Party Content: We are not responsible for any external plugins, themes, stock images, or linked websites.
8.2 Compliance: Clients are responsible for complying with all applicable licenses and laws regarding third-party products.
9.1 “As Is” Services: All Services are provided on an “as is” basis.
9.2 Limitation: InfaCloud shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including lost profits, data, or business opportunities.
9.3 SEO Disclaimer: SEO results are not guaranteed.
9.4 Maximum Liability To the fullest extent permitted by law, the total liability of InfaCloud Ltd, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by the Client to InfaCloud for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.
9.5 Website Security Disclaimer While InfaCloud takes reasonable steps to maintain secure hosting environments, we cannot guarantee that websites will be free from vulnerabilities, malware, hacking attempts, or other security breaches. Clients are responsible for maintaining secure passwords, keeping their software updated where applicable, and ensuring their website content complies with applicable laws. InfaCloud shall not be liable for damages, data loss, or service interruptions caused by third-party software, plugins, themes, or security breaches.
You agree to indemnify and hold InfaCloud harmless from claims arising out of your use of the Services, your website content, violation of these Terms, or infringement of third-party rights.
11.1 Data Transfers: Hosting is in Germany; InfaCloud is UK-based. By using our Services, you consent to data transfer and processing in Germany and the UK.
11.2 Compliance: You are responsible for compliance with your local laws.
12.1 InfaCloud may suspend or terminate accounts for:
12.2 Termination does not entitle the client to refunds.
12.3 InfaCloud retains the right to take any action it deems necessary to protect its services, systems, or other clients, including suspension, removal, or deletion of websites, files, or accounts without prior notice.
13.1 These Terms are governed by the laws of England and Wales.
13.2 Disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
14.1 Electronic communications and signatures are valid.
14.2 These Terms constitute the entire agreement between you and InfaCloud.
14.3 We may update these Terms at any time; continued use constitutes acceptance.
14.4 If any provision is found unenforceable, the remainder shall remain in full force and effect.
For inquiries, complaints, or support:
InfaCloud Ltd Company Number: 17083830
InfaCloud. 2 Peel Court, 24 St. Cuthberts Way, Darlington, County Durham, DL1 1GB
Phone: 0191 562 3477
Email: [email protected]
