For a payment of £20 per month, you will receive unlimited WordPress support, ensuring that your website runs smoothly and efficiently. This comprehensive support plan includes assistance with plugin installations, theme customisations, and troubleshooting any issues that may arise.
Investing in our unlimited WordPress support not only saves you time but also empowers you to focus on growing your business while we take care of the technical details.
✔ Backups and Security
✔ Theme maintenance
✔ Plugin Installation
✔ Core Updates
✔ Permalink Changing
✔ Troubleshooting
✔ SEO Advice
✔ Speed Optimisation
✔ Image Optimisation
✔ Maintenance and Support
Join our subscription based service and get instant access to wordpress support.
Maintenance
Struggling to install a plugin? Not sure how to change the colour of your text? We can help resolve any issue you may face with your website.
Administration Tasks
We can complete any admin tasks that may arise, such as setting up redirects, installing your email account, or uploading your new blog post.
Optimise performance
From compressing images and minimising code to leveraging browser caching, we ensure your site runs smoothly and efficiently.
Backups and Security
InfaCloud will ensure your website is secure. We will identify vulnerabilities and create regular offline backups according to your needs.
SEO Advice
SEO is one of the biggest factors in getting your website ranked. We will provide you with honest advice on how to increase your online presence.
Website evaluation
We will thoroughly evaluate your website to ensure everything is running smoothly and provide advice on improvements where needed.
Our promise: If you are not 100% satisfied with your hosting package, we will refund your payment.
At InfaCloud, we firmly believe that our support plan stands out as one of the best available, particularly when it comes to offering unlimited WordPress support tailored to your needs.
Our team is dedicated to ensuring that you receive timely assistance with any issues you encounter, making your website management smoother and more efficient.
However, it’s important to note that we uphold a fair usage policy designed to maintain a balance for all our clients. Should we determine that your support requests are excessive or beyond reasonable limits, we may need to alter your subscription in order to provide optimal service for everyone.
Rest assured, our goal is always to support you effectively while fostering a fair environment for all users.
If you have any questions about what constitutes fair usage or how we can best assist you, please do not hesitate to reach out.
Website design and hosting can raise many questions. We’ve compiled a list of frequently asked questions to help you find answers.
At InfaCloud, we understand that managing a WordPress site can come with its fair share of challenges. Our WordPress Support Plan is designed to tackle common issues head-on, ensuring your website runs smoothly and efficiently.
Whether you’re facing error messages or unexpected downtime, our team is equipped to diagnose and resolve these problems swiftly. We also specialise in addressing plugin issues—whether it’s a conflict between plugins or a malfunctioning feature, we’ll get your site back on track.
Slow-loading pages can deter potential customers, so we focus on enhancing your site’s performance through various techniques tailored to your specific needs.
Our support plan includes regular updates and monitoring to protect your site from vulnerabilities and threats.
With InfaCloud by your side, you can rest assured that these common WordPress issues will be handled effectively, allowing you to focus on what truly matters—growing your business.
At InfaCloud, we understand the importance of timely support for our clients. When you submit a ticket, you can typically expect a response the same day, usually within an hour or two. Our dedicated support team ensures your questions and concerns are addressed promptly.
If your matter requires immediate attention, simply flag it as urgent when submitting your ticket. Our team prioritises these cases to resolve critical problems as quickly as possible.
Your satisfaction is our priority, and we’re committed to providing the support you need when you need it most.
We understand that budgeting for website support is a crucial part of your online journey. That’s why we offer transparent pricing at £20 per month. For new websites, we are pleased to provide free support for the first two months. This allows you to settle in and become familiar with your site without any added pressure.
Once the complimentary period ends, our optional paid support becomes available. While there is a cost for these services, it’s important to consider the value of managed support. Our team is dedicated to ensuring your website runs smoothly and efficiently, saving you time and potential headaches in the future.
Investing in our managed support means having experts ready to tackle any issues and help you optimise your site for success.
With InfaCloud, you’re not just paying for a service; you’re gaining peace of mind knowing that professionals are looking after your digital presence.
To get assistance, simply contact InfaCloud support through our user-friendly platform. You can submit a ticket detailing your issue, and one of our knowledgeable team members will get back to you promptly. If you prefer real-time assistance, our live chat support is available for quick queries—just click on the chat icon on our website.
For more detailed inquiries or if you need help outside of standard hours, feel free to reach out via email. Our email assistance is designed to provide thorough responses to ensure all your concerns are addressed effectively.
No matter how big or small your question may be, we’re here to make sure you’re supported in managing your WordPress site successfully.
We understand that not every website comes from our design team. If your site was crafted elsewhere, don’t worry—we’re here to help. We’re happy to review your current setup and assess how we can enhance it under our support plan.
Our goal is to ensure that your website runs smoothly and efficiently, regardless of where it originated. By evaluating your current configuration, we can identify areas for improvement and provide tailored solutions that fit your needs.
Whether you need technical support or want to explore ways to optimise performance, InfaCloud is committed to offering the same level of care and expertise for all websites.
Reach out today, and let’s see how we can elevate your online presence together!
At InfaCloud, we specialise in providing top-notch WordPress support, ensuring that your website runs seamlessly and efficiently.
Our team brings extensive expertise to the table, allowing us to tackle any issues you may encounter with your WordPress site.
However, we understand that not every business operates on the same platform. That’s why we are open to supporting other platforms as well; after an initial review of your specific needs and requirements, our goal is to help you achieve success regardless of the technology you use.
We believe that a tailored approach is essential in delivering effective solutions for our clients. If you’re using a different platform and are seeking reliable support, don’t hesitate to reach out—we’re here to assist you in navigating any challenges you face and finding the best path forward for your online presence.
At InfaCloud, your satisfaction is our priority as we strive to provide exceptional service across all platforms.
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